Interpersonal Skills

Becoming a more influential leader

Is it right for me?

  • Yes, if you are already a successful business leader yet want to further increase your personal impact in your organisation and beyond.
  • Yes, if you want to sharpen your delegation and influencing skills, resolve conflict with ease and become a first-class negotiator.

What will I learn?
Delegating responsibilities:

  • 6 steps of delegation
  • Delegation versus control

Influencing others:

  • 9 influencing tactics
  • Leadership and influencing strategies

Managing conflict:

  • 5 conflict handling techniques
  • 4 different perspectives on conflict

Negotiating successfully:

  • The 5-step process of negotiating
  • Key roles & BATNA

Solving problems:

  • 9 problem-solving techniques
  • Ishikawa Chart and the 5 W’s

How can I get involved?

  • Through your organisation as a 2- or 3-day course.
  • Via our open course program

How will it be delivered?

  • Through one of our qualified trainers
  • On your companies premises or in central London

Tailor this program: +44 (0)20 7183 5221


“The Interpersonal Skills Training sharpens my abilities on many levels. I am feeling much more influential and can see my personal impact growing, inside and outside my organisation.”

Simon Tucker
Film Industry


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